Contact
Reach the proformaustralia.com.au desk
Write to [email protected]. Messages reach the editorial desk directly, and we answer in English within two working days. There is no phone line: everything we do is documented in writing, so a written trail suits both sides better.
The most useful messages tell us three things. Name the brand, give the date the problem happened, and say which figure on our page looks wrong. A screenshot of the cashier or the bonus terms settles most disputes in a single reply, and it lets us re-check the entry rather than argue about memory.
What we cannot do is act as an intermediary. We hold no accounts with the operators we review and we cannot release a withdrawal, lift a limit or overturn a verification decision. Where a licence holder publishes a complaints route, we will point you at the right form. If you are chasing help with your own gambling rather than a site, contact Gambling Help Online on 1800 858 858 instead, at any hour.